For specialty coffee roaster Rumble Coffee, passion for quality extends far beyond the bean. Founded by Matt and Joe with a mission to shake up the coffee industry, this Melbourne-based B-Corporation (think of it as a badge for businesses that actually walk the talk on doing good for people and planet) focuses on exceptional coffee, meaningful relationships with farmers, and an unwavering commitment to sustainability. But as their business grew, so did their pick and pack challenges, particularly around shipping and order fulfillment.
Welcome to Rumble Coffee
"We started Rumble because we wanted to roast knock-out specialty coffee and connect Australian coffee drinkers with coffee growers by telling their stories," explains Joe Molloy, Director of Rumble Coffee Roasters. This mission-driven approach resonated with customers, leading to steady growth that brought new operational challenges around order fulfillment.
For a company committed to quality at every step of the coffee journey, maintaining excellence in their picking and packing process was essential. As order volume increased, their manual system became a bottleneck, threatening to compromise the customer experience they worked so hard to create.
The Geography Challenge
The challenges were compounded by Australia's unique geography. "The hardest part about ecommerce, at least in Australia, is shipping," Joe notes. "We live on a huge landmass and coffee is large and therefore expensive to ship. Nearly all the complaints we get are about shipping and poor delivery experiences, things which we have little control over yet are still responsible for."
With these shipping challenges already creating pressure points, Rumble Coffee needed to ensure that the aspects of fulfillment they could control, like accurate pick lists and detailed packing slips, were as streamlined and error-free as possible.
Finding the Perfect Order Printer Solution
Rumble Coffee found their answer in Orderly Print, implementing the app in 2020 to address their growing fulfillment challenges. "As we grew, we needed a better pick list to print for the day's orders and Orderly Print had some great reviews," says Joe. "We started using it in 2020 and haven't looked back. It makes our daily pick list simple and easy to follow."
For a business that prides itself on quality and attention to detail, from sourcing beans to roasting techniques, having an equally precise pick-and-pack system was crucial. Orderly Print's customizable templates allowed Rumble to create pick lists that matched their specific workflow, making the process more intuitive for their team while improving the overall shipping experience.
Support That Goes Above and Beyond
Beyond the core functionality, Joe highlights another key benefit of the app: "The support is terrific. Recently, we needed to change what was being displayed on the packing slip and the Orderly team helped me out with some custom CSS to change the form. The instructions were super clear and easy for someone non-technical like me to follow."
This level of support proved invaluable for a growing business focused on their craft rather than technical complexities. The ability to customize their pick list and packing slip documents without needing extensive technical knowledge meant Rumble could optimize their operational efficiency with ease.
The Sweet Taste of Success
Orderly Print has made a clear impact on Rumble Coffee's daily operations. "I absolutely would recommend it to anyone running a Shopify store who is feeling overwhelmed by their picking and packing process," Joe shares.
By streamlining how daily orders are handled and making it easier to follow, the app has supported Rumble Coffee as they continue to grow, helping them manage increased order volumes while keeping operations running smoothly.
Creating Memorable Customer Moments
One of the unexpected benefits has been the positive impact on customer relationships. "By far the best part is hearing directly from so many people who love our coffee," Joe explains. "We recently sent easter eggs out to our subscription customers for Easter and one lady emailed to say that she was having a tough time and that little treat made her day."
These personal touches become possible when operational processes run smoothly, freeing up time and mental bandwidth to focus on creating memorable customer experiences rather than fulfillment headaches.
What's Brewing Next?
Looking ahead, Rumble Coffee continues to innovate and grow. "We are opening a new espresso bar and trying to bring many of the lessons we've learnt in ecommerce back to Bricks and Mortar," Joe shares. "Ideas like average customer order and lifetime customer value can really help to build a profitable coffee shop."
For a company that values sustainability and transparency throughout the coffee supply chain, having a reliable tool like Orderly Print to support their day-to-day operations makes a real difference. It’s a small part of the process, but one that helps everything run a little smoother and leaves more time for focusing on what really matters: great coffee and happy customers.
Streamline your picking and packing process with Orderly Print from FORSBERG+two
