As we’ve mentioned in previous blog posts – returns add a complicated and costly additional step to your order (and inventory) management process. Any work you do towards reducing your returns rates will pay dividends on multiple counts – improved margins, reduced emissions, happier customers and streamlined order management. But if returns do happen (and let’s face it, they will) how can you help to slim down the impact on your internal resources and process?
Clarity of Communication
Spell out your returns policy and processes as clearly as you can. By making sure your customers know exactly what is expected of them when it comes to returns, you can sidestep lengthy support interactions which can slow your process down. Use Order Printer Pro to generate beautifully customized return slips you’ll be proud to include in every order.
A Seamless Internal Process
Automation is your friend when it comes to streamlining the returns process – you can automate return authorization, product inspection, and refund or replacement procedures. Making sure that your team is well-versed in each element of this process (cross-training where necessary) will help you deal with peaks and troughs in return traffic heading back to your business.
For more insights on streamlining your order management and reducing errors, check out our article on why Shopify Plus merchants love Orderly Print.
Turn that Frown Upside Down
Finally, remember that if a return request does add an additional step to your order management flow, you can still take proactive steps to turn this negative into a positive – for your business and for your customer. Including cross-sells in your notification emails linked to the return can help get your customers’ eyes on new, relevant products – or consider adding a discount code to encourage a future purchase. Both inclusions are easily achieved with Orderly Emails, which gives you the chance to add this additional information to beautiful branded customer communications.
Master Customer Experience with FORSBERG+two
To date, in excess of 100,000 Shopify merchants have used our apps to enhance their operations, internal procedures, and customer experience. We’d love to add you to their ranks.
From beautifully branded Shopify notification emails to custom invoices automatically delivered, we’re here to help elevate your ecommerce essentials.
Want to refine your order management even further? Download our free eBook, "The FORSBERG+two Guide to Shopify Order Management," for expert insights and strategies to optimize your fulfillment process.
Order management will always be an integral part of ecommerce – and every step you take towards a sleeker, smoother process is a win for your brand and for your customer.
Effortless Order Management with Orderly Print
Handling returns is just one part of your overall order management strategy. Orderly Print helps Shopify merchants efficiently process bulk orders, print invoices and packing slips, and streamline fulfillment – all from a single dashboard.
